Due to the high cost of shipping associated with such a large item, we strongly encourage all buyers to take their time and carefully consider the style, size and color that will best meet individuals needs, tastes and desires. If you have questions or need more information to help in your decision prior to placing an order please contact us:
at
contact[at]generallyawesome[dot]com
We want our customers to be completely satisfied with their purchases. If for some reason you are not satisfied with the product as delivered, please notify us within 30 days of the time you placed your order and we will promptly replace or refund your order.
We process orders promptly in an effort to have your order delivered to you as quickly as possible.
If you need to cancel your order you must contact us immediately at
contact[at]generallyawesome[dot]com
Return due to Damaged Product
All returns must have an RA#. To obtain an RA# contact us at
contact[at]generallyawesome[dot]com
We will issue a call tag to have the product picked.
Tell us if a credit should be issued or if a replacement item should be sent.
Return due to customer indifference
All returns must have an RA#. To obtain an RA# contact us at
contact[at]generallyawesome[dot]com
Customer should return the rug at their cost and in original packaging, if possible to the address that will be indicated at the time that the RA# is issued
Credit will be issued with a 25% re-stocking fee deducted.
SnapMat Return Policy
